Quality control:

  • Definition and formalization of Guest promise (what do you want your guests to remind of your hotel?)
  • Implementation of Quality Standards defined according to your structural and technical constrains of your establishment
  • Electronic guest satisfaction survey
  • Benchmarking with your local competition Quality trends

Definition of your internal procedures

Implementation of statistical and analytical tools

Implementation of informatical equipments:

  • PMS (Property Management System)
  • Servers, workstations, software
  • Other systems (POS, VOD, Keys, Telephone system…)