Quality control:
- Definition and formalization of Guest promise (what do you want your guests to remind of your hotel?)
- Implementation of Quality Standards defined according to your structural and technical constrains of your establishment
- Electronic guest satisfaction survey
- Benchmarking with your local competition Quality trends
Definition of your internal procedures
Implementation of statistical and analytical tools
Implementation of informatical equipments:
- PMS (Property Management System)
- Servers, workstations, software
- Other systems (POS, VOD, Keys, Telephone system…)