Gestion par la qualité en hôtelerie. Questionnaire satisfaction client, formation, programme dequailty management

PMT Hotels offers its online Survey tool destined to measure:

  • Guest Satisfaction

  • The employee motivation and capacity to convey the proper guest promise

Objectives:

  • Analyze the performance of your establishment based on how your customers perceive you.

  • Better comprehension of key elements determining their satisfaction and their loyalty

  • Quick answer to their problems

  • Improve visibility and management responsabilisation (visibility of the hotel performance and of each of its departments)

  • Make better investments and take better marketing decisions:

  • Do you achieve you Guest promise?
  • What makes you different from your competition?
  • Understand what is important and motivate really your clients
  • Lead your investments with precise studies

Survey characteristics and key advantages:

  • Available in the languages of your choice

  • Dynamic:

  • Conditional questions (the survey taker doesn’t need to answer to all questions)
  • In case of problem encountered, the survey taker is categorized for a better analysis and resolution
  • Easy to implement

  • Customizable to reflect your hotel visual identity

  • No more printouts of surveys neither input of results: automatization of the process and time gain

Psurvey* becomes your measurable tool for your Management through Quality strategy!