Gestion par la qualité en hôtelerie. Questionnaire satisfaction client, formation, programme dequailty management

PMT Hotels offers its online Survey tool destined to measure:


  • Guest Satisfaction


  • The employee motivation and capacity to convey the proper guest promise


Objectives:


  • Analyze the performance of your establishment based on how your customers perceive you.


  • Better comprehension of key elements determining their satisfaction and their loyalty


  • Quick answer to their problems


  • Improve visibility and management responsabilisation (visibility of the hotel performance and of each of its departments)


  • Make better investments and take better marketing decisions:


  • Do you achieve you Guest promise?
  • What makes you different from your competition?
  • Understand what is important and motivate really your clients
  • Lead your investments with precise studies

Survey characteristics and key advantages:


  • Available in the languages of your choice


  • Dynamic:


  • Conditional questions (the survey taker doesn’t need to answer to all questions)
  • In case of problem encountered, the survey taker is categorized for a better analysis and resolution

  • Easy to implement


  • Customizable to reflect your hotel visual identity


  • No more printouts of surveys neither input of results: automatization of the process and time gain


Psurvey* becomes your measurable tool for your Management through Quality strategy!