PMT Hotels offers its online Survey tool destined to measure:
Guest Satisfaction
The employee motivation and capacity to convey the proper guest promise
Objectives:
Analyze the performance of your establishment based on how your customers perceive you.
Better comprehension of key elements determining their satisfaction and their loyalty
Quick answer to their problems
Improve visibility and management responsabilisation (visibility of the hotel performance and of each of its departments)
Make better investments and take better marketing decisions:
- Do you achieve you Guest promise?
- What makes you different from your competition?
- Understand what is important and motivate really your clients
- Lead your investments with precise studies
Survey characteristics and key advantages:
Available in the languages of your choice
Dynamic:
- Conditional questions (the survey taker doesn’t need to answer to all questions)
- In case of problem encountered, the survey taker is categorized for a better analysis and resolution
Easy to implement
Customizable to reflect your hotel visual identity
No more printouts of surveys neither input of results: automatization of the process and time gain
Psurvey* becomes your measurable tool for your Management through Quality strategy!