PMT Hotels is very attached to the Human dimension which is essential and which guarantees the Quality of service and guest satisfaction.
The constant search of profiles that match our values, and which are those of the Hotel Industry by excellence, has made possible to build a professional network of quality that we use to discuss trends in the hotel market in France and abroad, to seize opportunities in differente sectors of the hotel… and help to adapt our training programs and respond more effectively to the needs of our customers.
In its approach to personalized service, PMT Hotels only offers exclusive training programs dedicated to a hotel or a small hotel group. Our goal is to offer in a minimum of time a maximum of skills that will be “ready to use” because the case studies are those of the hotel trained.
And because the questions often arrive after, PMT Hotels provides telephone relationship with his students to answer all their problems.
Of course, PMT Hotels received his certification and trainings can, in France, be taken in charge by the Professional training fund: FAFIH. PMT Hotels provides on behalf of the hotel, all paperwork with the administration.
Among our trainings:
- Accommodation sercices (Front desk, reservations, concierge, housekeeping…)
- Quality Standards
- Yield Management
- Pay-Per-Click Campaigns
- Search Engine Optimization…
Internal communication tools:
PMT Hotels is also developing tools for internal communication as an intranet or as a corporate social network.
This technique that comes from the Anglo-Saxon countries allows to communicate quickly internally: memos, news on arrivals of the day, minutes of meetings, … leaving a trace to each and automatically archieving all messages to allow for come back later.
The possibilities are endless depending on the needs of each hotel or hotel group…