Online Guest Satisfaction Survey
PMT Hotels offers its online Survey tool destined to measure:
- Guest Satisfaction
- The employee motivation and capacity to convey the proper guest promise
- Analyze the performance of your establishment based on how your customers perceive you.
- Better comprehension of key elements determining their satisfaction and their loyalty
- Quick answer to their problems
- Improve visibility and management responsabilisation (visibility of the hotel performance and of each of its departments)
- Make better investments and take better marketing decisions:
- Do you achieve you Guest promise?
- What makes you different from your competition?
- Understand what is important and motivate really your clients
- Lead your investments with precise studies
Survey characteristics and key advantages:
- Available in the languages of your choice
- Conditional questions (the survey taker doesn’t need to answer to all questions)
- In case of problem encountered, the survey taker is categorized for a better analysis and resolution
- Easy to implement
- Customizable to reflect your hotel visual identity
- No more printouts of surveys neither input of results: automatization of the process and time gain
Psurvey* becomes your measurable tool for your Management through Quality strategy!